Mancunia Notes
Passports & Visas
The following information in this section is correct at the time of
going to press and, unless otherwise stated, is valid for British
passport-holders only. All other persons are advised to check
their particular passport and entry visa requirements before
booking by contacting the appropriate Passport Office and/or
Consulate or Embassy and also UK Immigration regarding
re-entry to the UK after the pilgrimage/holiday.
Each passenger must have a valid passport which must be in
good condition and valid on the date of return to the UK.
No refund can be considered where a passenger cannot travel
due to mislaid or invalid or damaged passport or visa/s or failure
to obtain the necessary passport or visa/s.
British Citizens must obtain a 10-year UK Standard Passport
from their nearest Passport Office. Price £72 (under-16´s £46)
- £25-£48 extra for fast-track or same-day service. British
nationals born on or before 2nd September 1929 may be eligible
for a free passport. Further details on telephone 08705-210410
- website www.ukpa.gov.uk. Application forms are available
from Post Offices. Postal applications can take 3-12 weeks, but
the Post Office offers a faster service at a supplementary
charge.
Children must have their own passport
Joint passports — only the named holder may travel alone.
Special Requests
Please give advance notice of special requests, eg. vegetarian
diet. We will do our best to comply, but this is not guaranteed
and such requests do not form part of your contract with us.
Health & Safety
Passengers traveling to an EU country or one with UK-reciprocal
medical arrangements should obtain a free European Health
Insurance Card (EHIC). Apply online at www.ehic.org.uk, by
telephone 0845 606-2030 or at the Post Office. Allow 21 days
for issue. It entitles you to emergency medical treatment on the
same terms as the country´s nationals but not medical
repatriation, on-going medical treatment, treatment of a nonurgent
nature or non-medical risks. Therefore you should also
take out travel insurance (for which the EHIC is a policy condition
- see ´Policy Excess´ especially in relation to persons over
65 years.
Single Rooms
Cannot be guaranteed and are limited in number - they are
subject to hotelier´s confirmation. When available a supplement
is charged, even if the facilities or standard of the room may be
considered inferior to twin/double rooms in the same hotel. If a
single room is not allocated and the supplement has been paid,
this will be refunded. If no single room is available, the
reservation will be confirmed on the basis of shared
accommodation (see below). We regret we cannot accept any
booking on condition of guaranteeing a single room.
Shared Accommodation
If you are travelling alone and you request shared
accommodation, we will accept the booking on this basis subject
to availability, sharing a twin room with passenger of the same
sex. Should no-one be available to share a room with you prior
to departure, we will request a single room and invoice you for
the supplement (refunded if you are subsequently allocated
shared accommodation). In the rare event that the hotel/s
cannot give a single room, you will be offered accommodation
elsewhere (shared or single, subject to availability) and an
adjusted invoice will be forwarded. We regret that travel
documents cannot be despatched if any outstanding balance is
not paid.
Accommodation
All tours are based on persons sharing twin rooms. Please note
in Germany and Austria the mattresses often adjoin each other
but each person has separate bedding and duvets. Wardrobe
and floor space in rooms for 3 persons may be less than in twin
or double rooms. In some cases a room for 3 persons may be a
twin or double with an extra folding or divan bed. Single rooms
often have only a single bed and are smaller than twin rooms.
Mobility Impaired Passengers
Must comply with applicable travel insurance health screening
requirements. Mancunia Travel is not liable for expenses
incurred by failure to comply.
You must advise us at time of booking if you are taking a
wheelchair and need help to board the aircraft or coach.
Anyone who takes/needs a wheelchair must be accompanied
by a responsible, competent helper to push the wheelchair and
may be required to supply before departure a medical note
confirming fitness to travel. Some airlines and coach operators
restrict carriage of electric/power-pack wheelchairs or scooters
for reasons of space and weight.
Meals & Diets
Lunches and dinners where they are included in our prices are
set-menu meals; breakfast is usually Continental.
Subject to the airline, hotel, etc, vegetarian diets and medical
diets (eg. coeliac) can be arranged, provided we are notified,
no later than 2 weeks before departure. Menus served may be
limited and repetitive, particularly for vegetarianism, which is still
unusual in some countries. You may be asked to supply at your
own expense certain commodities not available in-flight or at
your destination. Liquidised food is not available on aircraft.
Some airlines do not offer free in-flight catering.
Coaches
We operate a no-smoking policy on all coaches. Coaches with
air-conditioning. Toilet and/or drinks facilities not normally
available on coaches used for transfers and full or half-day
excursions. If insufficient passengers to warrant a coach,
travel may be by mini-coach, mini-bus, taxi, car.
Flights
No smoking on all flights. Scheduled-service travel is in
economy class. Scheduled services of IATA airlines do not
commit the airline to holiday arrangements herein advertised.
Porterage
Porterage is not included in our prices. Porters and/or baggage
trolleys may not be available at all hotels, airports, etc, and you
are advised to ensure your baggage is light enough for you or
your companion/s to carry easily.
Insurance
Insurance is absolutely essential. We are pleased to offer a
comprehensive policy but we do not make it mandatory to insure
with us. IF YOU DO NOT take insurance cover we will not be
liable for any costs or losses incurred. Assistance by our staff
will also be severely limited as we cannot act as intermediaries. See below for more details
Website Accuracy
We have done our utmost to ensure the details in this website
are correct at the time of uploading, but changes may occur
due to unforeseen circumstances beyond our control. In this
case we will advise at the time of booking (or as soon as
reasonably possible if you have already booked).
Prices
Prices are based on £1 sterling = 1.10 Euros (exchange rate on
9th April 2009. UK taxes and duty as follows:- VAT 17.5%;
Insurance Premium Tax 17.5%; Air Passenger Duty £10.
Government levies applicable are at current rates.
Prices are subject to alteration in the event of further
government levies and/or substantial variation to the exchange
rate and fuel costs.
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TRAVEL INSURANCE
Mancunia Travel Ltd are an Appointed Representative of Global Travel Insurance Services Ltd and are happy to offer to you the following insurance which has been arranged for us by Global Travel Insurance Services Ltd and which is underwritten by AXA Insurance UK plc. Both companies are Authorised and Regulated by the Financial Services Authority (FSA). This insurance has been specifically designed so that it covers all of the holidays that we feature, protecting you in full if you have to cancel and providing you with the very best and most effective protection if you are unfortunate enough to require medical attention whilst away from home. Don´t take unnecessary risks by insuring your holiday anywhere else as we cannot accept any responsibility or provide assistance if problems arise as a result of inadequate cover. We are confident that this policy is best for you. A full policy wording will be sent to you with your confirmation of booking. Full details are also available upon request.
This insurance is only available to persons who are permanently resident and domiciled in the UK and is valid for holiday between 1/5/2010 to 31/10/2010 for Oberammergau bookings only.
TopINSURANCE PRODUCT SUITABILITY
This insurance is suitable for persons whose Demands and Needs are those of a traveller whose -
1 Individual round trip starts and finishes in the UK and is of no more than 120 days duration.
2 Age is 90 years or less and is a permanent resident of the United Kingdom.
As this description contains the Key Features of the cover provided it constitutes provision of a statement of demands and needs.
If you would like more information or are unsure of any details contained herein, you should ask Global Travel Insurance Services Ltd for further advice.
Main policy limits only, please see the policy document for other limits that may apply | |
|---|---|
| Section | Limit |
| Cancellation or Curtailment. | £3,000 |
| Personal Accident | £15,000 |
| Medical & Other Expenses | £5,000,000 |
| Hospital Benefit | £300 |
| Personal Luggage Money & Valuables | £2,000 |
| Loss of Passport | £200 |
| Travel Delay | (a) £60 or (b) £3,000 |
| Missed Departure | £500 |
| Personal Liability | £2,000,000 |
| Legal Expenses | £25,000 |
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POLICY EXCESSES:
Cancellation or Curtailment
The first £50 of each and every claim per Insured Person claimed for under this Section is excluded, increased to £100 where You are aged 66 to 90 years (other than in respect of claims for loss of any deposit where the excess is £25).
Medical and Other Expenses
The first £75 of each and every claim per Insured Person claimed for under this Section is excluded.
Where You are aged 66 to 90 years the first £150 of each and every claim per Insured Person claimed for under this Section is excluded.
Other Sections
An excess of £50 applies to each and every claim each insured person under the Personal Luggage Money & Valuables and Delayed Departure (b) sections, and £250 under the Personal Liability section.
Increased Excess for Pre Existing Medical Conditions
There is no need to advise us of your pre existing health conditions. Provision for the acceptance of all pre existing health conditions has been made by the application of increased excesses in the event of claims arising.
For claims arising from the treatment of any pre existing illness the excess is further increased as follows -
Under the Cancellation or Curtailment section - double the normal excess.
Under the Medical & Other Expenses section
For persons aged 65 years or less the excess is increased to £500.
For persons aged 66 to 90 years the excess is increased to £1,000.
You will also need to obtain confirmation from your GP of your fitness to travel.
EMERGENCY ASSISTANCE:
There is a 24-hour emergency assistance service included in the policy so that any insured person may seek assistance in medical emergencies whilst on holiday. Full details are contained in the policy document.
MAIN HEALTH EXCLUSIONS:
-
We will not pay for claims arising Where You or any person upon whose health the trip depends
- (a) where You (or any person upon whose health the Trip depends) are undergoing tests for the presence of a medical condition receiving or on a waiting list for or have knowledge of the need for treatment at a hospital or nursing home.
- (b) from any terminal illness suffered by You (or any person upon whose health the Trip depends).
- (c) from any medical condition for which You (or any person upon whose health the Trip depends) have within 12 months prior to the date of issue of this insurance been diagnosed or have been admitted to or undergone a procedure/ intervention in a hospital.
- (d) from any reoccurrence of any psychiatric disorder, anxiety state and/or depression suffered by You (or any person upon whose health the Trip depends)
- (e) where You are travelling against the advice of a Medical Practitioner.
INSURANCE PRODUCT DISCLOSURE
Cancellation Rights
The Insurer provides a Money Back Guarantee enabling you to cancel the insurance within 14 days of issue should the policy not meet your requirements. No refund of premium is provided for cancellations after this time.
Claims
Claims are handled by Towergate Chase Parkinson who act on behalf of the Insurers and not the customer in relation to any claim. The telephone number is 0870 906
3144.
General Queries
If you have any query regarding the cover provided you must contact Global Travel Insurance on 01903 203933 for advice.
Applicable Law
The law applicable to this insurance contract is English Law.
Complaints
If you wish to register a complaint about our service please contact us in writing at the above address. If you cannot settle your complaint with us, you may be entitled to
refer it to the Financial Ombudsman Service.
Financial Security
These insurance arrangements are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot
meet our financial obligations although this depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of
the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCA
PLEASE READ YOUR POLICY CAREFULLY
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BOOKING CONDITIONS
Please read these conditions carefully BEFORE SIGNING THE BOOKING FORM, as your contract with Mancunia Travel Ltd (hereinafter called ´the Company´) will become legally binding upon our receiving your signed booking form.
1 All brochures, price lists, booking forms, acceptance forms and any other documents issued by or on behalf of the Company are subject to these booking conditions. Any terms which are at variance with these booking conditions shall be considered invalid with regard to any contract to which these booking conditions shall apply. No agents or representatives are authorised to commit the Company to refund any monies or agree to any variation of any terms contained in these booking conditions.
TopThe Company´s commitment to you
2 Your holiday
We accept responsibility for ensuring that all component parts of the inclusive package you
book with us are supplied to you as described in our publications and to a reasonable
standard.
3 Price guarantee
Prices in our publications are valid at time of going to press. In the event of government
levies and/or substantial variation to exchange rates and/or fuel costs on the basis of which
your pilgrimage/holiday arrangements are costed, the actual price of your pilgrimage/holiday
may be increased or decreased from that published by us, which we reserve the right to do.
In this case we will advise you at the time of booking (or as soon as possible thereafter if the
change occurs after your booking has been confirmed). We guarantee that our
pilgrimage/holiday price will not be subject to fuel or currency surcharges within 21 days of
your departure date and that even where fuel or currency surcharges are unavoidable we will
absorb the first 2%. However your pilgrimage/holiday price is subject to increase at any time
before departure in the event of a government levy on passengers to support the Air Travel
Trust (a fund set up to protect holiday-makers).
4 Confirming your reservation
On receipt of your signed booking form and deposit, we will confirm your reservation subject
to availability* and forward our confirmation, which is also our invoice detailing the total
price of your pilgrimage/holiday and balance due. (*If your chosen pilgrimage/holiday or any
part of it is not available, we will offer the nearest alternative.) We reserve the right to
refuse to accept any booking form or other application we receive.
5 If we change your booking
We plan the arrangements for our pilgrimages/holidays many months in advance and,
although it is unlikely we shall make any changes, we nevertheless reserve the right to do so.
Most changes are of a minor nature and we will inform you as soon as possible before your
departure. However major changes may occasionally be necessary altering, for example,
your UK departure airport, accommodation to that of a lower category or your flight time by
more than 12 hours. In all cases of change you have a choice to either:-
a) accept the changed arrangements as notified to you; or
b) purchase another available pilgrimage/holiday at brochure price (see note 3); or
c) cancel your pilgrimage/holiday and receive a full refund.
If a major change is made within 8 weeks of departure and after you have paid the full cost of
your pilgrimage/holiday, we will also pay you compensation per person as follows, based on
the date on which we notify you of the change:-
| Over 62 days before scheduled departure date | Nil |
| 32-62 days | £10 |
| 15-31 days | £20 |
| 0-14 days | £30 |
Compensation will not be paid where the change is either:-
i) caused by force majeure (see note 9); or
ii) because the minimum number of persons, on the basis of whom your pilgrimage/ holiday is costed, fail to make bookings and the Company notifies you in writing 31 days before your intended date of departure. Top
6 If we cancel your booking
We reserve the right in any circumstances to cancel your booking, but if this happens, we will
notify you as early as possible. UNLESS the cancellation is caused by force majeure (see note
9), you will be entitled to either receive a full refund of all monies paid by you or book any
other pilgrimage/holiday we have available (where the cost is less you will be credited with
the difference, but where the cost is more you will be expected to pay the additional cost).
In addition, in both cases you will be entitled to receive compensation in accordance with the
scale shown in note 5, EXCEPT where the cancellation is due to either of the reasons
indicated in notes 5(i) and 5(ii).
7 If we receive a written complaint from you
after your pilgrimage/holiday
We give due and careful consideration to any complaints we receive and try to reach a
settlement which is fair to both you and the Company. The Company will only accept liability
if you can prove that the breach of contract or damage was caused by the omission/s or
negligence (ie. failure to perform or improper performance of the service/s in question) of
the Company, its employees, agents, suppliers or contractors. Liability in respect of
service/s governed by international convention, eg. air or sea carriers, is limited in
accordance with the applicable international convention/s. Liability will not be accepted for
breach of contract or damage caused by your own fault; by a third party unconnected with
the provision of the pilgrimage/holiday you book with us; or by force majeure or any other
event or unforeseeable and unusual circumstance beyond the control of the Company, its
employees, agents, suppliers or contractors, which could not be foreseen or forestalled or
have been avoided, even with the exercise of all due care and diligence. In return for our
acceptance of liability as stated here, as a condition of our contract you must comply with
the procedure described in note 15. In the unlikely event that a claim cannot be resolved
amicably between us, the matter can, if you so wish, be referred to arbitration.
8 Consumer protection
The air holidays and flights we operate are ATOL-Protected, since we hold an Air Travel
Organiser´s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 0138.
In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad
and will arrange to refund any money you have paid to us for an advance booking. For
further information, visit the ATOL website at www.atol.org.uk.
9 Force majeure
The circumstances known as force majeure are unforeseeable and unusual circumstances
beyond the control of the Company or its employees, agents, suppliers or contractors, the
consequences of which could not have been avoided, even with the exercise of all due care.
Force majeure will include technical or maintenance problems with transport, changes
imposed by re-scheduling or cancellation of flights by an airline, closure or congestion of
airports or ports, war or threat of war, terrorist activity, riots, civil strife, industrial disputes,
natural and nuclear disasters, fire, epidemic or health risk, bad weather and similar events
beyond our control. We will not pay compensation for any changes, damage or breach of
contract which arise as a result of force majeure.
Your commitment to the Company
10 Your reservation
In order to make a firm booking you must sign a Mancunia booking form, thereby accepting
these booking conditions, and forward it to the Company with the appropriate payment (see
note 12) and, if applicable, medical note/s stating fitness to travel at the time of booking as
required to validate the insurance policy.
11 Your contract
Your contract with the Company becomes legally binding upon our receiving your signed
booking form. The contract incorporating these booking conditions is governed by English
Law and both you and the Company submit to the exclusive jurisdiction of the English Courts.
(Claims for which the Company is not liable - see note 7 - are governed by the Law of and
subject to the jurisdiction of the Courts of the host country concerned.)
12 Paying for your pilgrimage/holiday
The appropriate *deposit and insurance premium per person must be forwarded to the
Company with your signed booking form. (*If you make a firm booking within 8 weeks of your
departure date, you must pay the full pilgrimage/holiday cost at the time of booking.)
Payment of the balance will be due by the date shown on our invoice and not less than
8 weeks before departure. If you do not pay in full 8 weeks before departure, we reserve the
right to cancel your booking and cancellation fees as per note 14 will apply.
PAYMENTS BY CREDIT CARD ARE SUBJECT TO A 2% HANDLING CHARGE.
13 If you change your booking
You may lose any CONCESSIONS originally allowed.
If you wish to change the name of any passengers on the booking, this constitutes a
cancellation and replacement booking. Cancellation fees as per note 14 will apply to the
person/s no longer travelling and the new passenger/s must pay the requisite deposit,
insurance premium and (if within 8 weeks of departure) balance of the tour price.
If you wish at any time to change any other detail of the pilgrimage/holiday booked (eg.
departure date, duration, hotel, etc), we will make every effort to comply and, if successful,
will charge an administration fee plus any applicable costs levied by our suppliers. If you
wish to make any such changes 62 or less days before your original departure date, we
reserve the right, under certain circumstances, to levy cancellation fees as per note 14. If
the change alters the dates of outward and/or homeward travel, a new insurance premium is
required for all persons to whom the change applies. If we are unable to effect the changes
you request and you cancel the booking, cancellation fees as per note 14 apply.
14 If you cancel your booking
If you or any member of your party wish to cancel your booking or part of it after it has been
confirmed, you must notify us at once in writing. We will ONLY effect cancellation on receipt
of written notice. A cancellation fee, payable by the signatory of your booking form
immediately and without further demand, will be levied with effect from the date we receive
written notice, in accordance with the scale below, as a percentage of the total
pilgrimage/holiday price excluding insurance premium and Insurance Premium Tax, plus (if
applicable) any additional costs levied by our suppliers:-
| Prior to 4th January 2010 | loss of Initial deposit of £200 |
| After 4th January 2010. | Full deposit of £550 |
| 32-62 days | Full deposit + 20% of tour price |
| 15-31 days | Full deposit + 40% of tour price |
| 0-14 days | 100% |
Name changes with airlines may result in a "change fee" PLUS any difference in the cost of the airfare.
We strongly recommend full insurance protection which will, in most cases, under certain circumstances, cover against loss of deposit or cancellation fees. Top
15 If you have a complaint
We try our utmost to ensure that your pilgrimage/holiday is as enjoyable and stress-free as
possible, but if you should have cause for complaint, this must be brought IMMEDIATELY to
the attention of our representative or agent and IN WRITING to the supplier (eg. *hotelier,
coach operator, airline, etc), as most matters of this kind can usually be amicably settled on
the spot. (*Some of the Lourdes hotels listed in the current Mancunia pilgrimage brochure
hold a 'Complaints/Appreciation Book' for this purpose.)
Every effort will be made to resolve
the matter at once, but if this proves impossible, a formal written complaint must be sent to
the Company to arrive within 14 days of your return from your pilgrimage/holiday. We may
require a form to be completed outlining your complaint. We cannot accept liability in either
or both the following cases for any complaint or claim:-
(i) which we receive after the date specified above;
(ii) which has not been reported AT ONCE during the pilgrimage/holiday both to our
representative or agent and IN WRITING to the supplier.
Claims for compensation under EU Regulation 261/2004 in the event of long delay or cancellation
of flights or denied boarding must be submitted in writing by the passenger direct to the
airline. If the matter is not resolved to the passenger's satisfaction, he/she may
pursue it with the Air Transport Users´ Council.